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Managing and Maintaining a Server Environment Monitor and analyze events. Manage a server by using Terminal Services remote administration mode Manage a server by using available support tools. Perform and troubleshoot an unattended installation of Windows XP Professional. Monitor, configure, and troubleshoot multimedia hardware, such as cameras. Install, configure, and manage Infrared Data Association (Ir DA) devices. Recover System State data and user data by using the Recovery console Implementing, Managing, and Troubleshooting Network Protocol Services Configure and troubleshoot the TCP/IP protocol. Connect to computers by using a virtual private network (VPN) connection. Create and modify user accounts by using the Active Directory Users and Computers Managing and Maintaining Access to Resources Troubleshoot user authentication issues. Diagnose and resolve issues related to Terminal Services security. Install Windows XP Professional by using Remote Installation Services (RIS). Create a dial-up connection to connect to a remote access server. Diagnose and resolve issues related to client access to Terminal Services. Upgrade from a previous version of Windows to Windows XP Professional. Migrate existing user environments to a new installation. Configuring and Troubleshooting the Desktop Environment Configure and manage user profiles and desktop settings. Configure support for multiple languages or multiple locations. Configure Internet and Remote Access and VPN connectivity Monitor, manage, and troubleshoot access to files and folders. Configure, manage, and troubleshoot Remote Desktop and Remote Assistance. Implement a RAID solution De-fragment volumes and partitions. Managing Users, Computers, and Groups Manage local, roaming, and mandatory user profiles. Perform post-installation updates and product activation. Create users and configure user environment by user profiles. Configure, manage, and troubleshoot file compression. Control access to files and folders by using permissions. Configure, manage, and troubleshoot an Internet Connection Firewall (ICF).anaging and Maintaining Physical and Logical Devices Tools might include Device Manager, the Hardware Troubleshooting Wizard, and appropriate Control Panel items. Create and manage computer accounts in an Active Directory environment. The examinee must demonstrate basic knowledge of installing, configuring, upgrading, troubleshooting, and repairing desktop computer systems at the standard defined by this test specification Networking essentials, TCP/IP, IP Addressing & Subnetting. Manage, monitor, and optimize system performance for mobile users.

For A+ Certification, the examinee must pass both this examination and the A+ Operating System Technologies examination. Tools might include Event Viewer and System Monitor. The Core Hardware examination measures essential competencies for a desktop computer hardware service technician with six months of on-the-job experience. Optimize and troubleshoot application performance Configure, manage, and troubleshoot Scheduled Tasks.

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